GFI MailArchiver, Add, 25-49M, 3Y, ENG Manual descargar pdf (Pagina 229)

GFI MailArchiver 11 Troubleshooting | 229

ISSUE DESCRIPTION

GFI MailArchiver is now using the new ports.

When moving emails from the Sent Items folder of

the Microsoft

Exchange mailbox to another folder,

the move is not replicated in the folder structure of

GFI MailArchiver.

Cause:

This behavior occurs when Cached Exchange Mode is enabled in

the user’s Microsoft Outlook

account settings. For more

information about Cached Exchange Mode refer to:

http://go.gfi.com/?pageid=MAR_CachedExchangeMode

Solution:

Disable the Cached Exchange Mode from Microsoft Outlook

follows:

Microsoft Outlook

2003

1. Navigate to Tools > E-mail Accounts.

2. Select View or change existing e-mail accounts and click

Next.

3. Select the Microsoft

Exchange Server mailbox account and

click Change.

4. Unselect Use Cached Exchange Mode and click Next.

5. Click OK and click Finish.

6. Restart Microsoft Outlook

to apply change.

Microsoft Outlook

2007

1. Navigate to Tools > Account Settings.

2. In the E-mail tab, select the Microsoft

Exchange Server

mailbox account and click Change.

3. Unselect Use Cached Exchange Mode and click Next.

4. Click OK and click Finish.

5. Restart Microsoft Outlook

to apply change.

NOTE: This solution applies only to emails which are

archived after Cached Exchange Mode is disabled.

When opening emails or email attachments from the

GFI MailArchiver interface, one of the following

errors is encountered:

A Web filtering error specifying that the down-

loaded attachment is corrupted.

The downloaded attachment is opened in

Internet Explorer

instead of its default appli-

cation.

Cause:

This may occur when a web filtering tool is installed between GFI

MailArchiver server and GFI MailArchiver Outlook Connector, and

is blocking HTTP requests.

Solution:

Configure the web filtering tool to allow all HTTP traffic

generated from GFI MailArchiver server. Ensure that the GFI

MailArchiver server’s IP address, NETBIOS name or DNS name are

not blocked by the web filter.

For more information, refer to:

http://go.gfi.com/?pageid=MAR_WebFiltering

11.7 Import Export Problems

ISSUE DESCRIPTION

1. Importing/exporting displays: “'The GFI

MailArchiver Import Service is not running”

Cause:

The GFI MailArchiver Import Service is stopped.

Solution:

Ensure that the GFI MailArchiver Import Service is started:

1. Select Start > Run, key in ‘services.msc’ and click Enter.

2. Ensure that the ‘GFI MailArchiver Import Service’ is started. In case it is

not, right click it and select Start.

Table 95: Import Export problems

1 2 ... 224 225 226 227 228 229 230 231 232 233 234 ... 298 299

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