GFI EndPointSecurity, Add, 100-249u, 1Y, ENG Manual descargar pdf (Pagina 148)

GFI EndPointSecurity 15 Troubleshooting and Support | 148

Issue Possible Cause Possible Solution

Installation

failed.

Installation of the GFI End-

PointSecurity agent is complete,

but is not marked as installed

within the registry.The version and

build numbers of the GFI End-

PointSecurity agent are not the

same as those of the GFI End-

PointSecurity management con-

sole.

For more details about the cause of the error and a possible

solution, refer to the agent installation log files on the target

computer at: %windir%\EndPointSecurity.

Un-

installation

failed.

Uninstallation of GFI End-

PointSecurity agent is complete,

but is not marked as uninstalled

within the registry.

For more details about the cause of the error and a possible solu-

tion, refer to the agent installation log files on the target com-

puter at: %windir%\EndPointSecurity.

The oper-

ation failed

due to an

unknown

exception.

GFI EndPointSecurity has encoun-

tered an unexpected error.

Please use the Troubleshooter Wizard to contact the GFI

Technical Support team.

To open the Troubleshooter Wizard navigate to Start > Programs

> GFI EndPointSecurity 2013 > GFI EndPointSecurity 2013

Troubleshooter.

Using GFI EndPointSecurity Troubleshooter

To use the troubleshooting tool provided by GFI EndPointSecurity:

1. Click Start > Programs >GFI EndPointSecurity2013 > GFI EndPointSecurity2013 Trou-

bleshooter.

2. Click Next at the wizard welcome screen.

Screenshot 120: Specifying contact and purchase details

3. Key in your contact details so that our support team would be able to contact you for further anal-

ysis information. Click Next.

Screenshot 121: Specifying issue details and other relevant information to recreate the problem

4. Specify the error you are getting and other information that would help our support team rec-

reate this issue. Click Next.

Screenshot 122: Gathering machine information

5. The troubleshooter scans your system to get hardware information. You can manually add more

information in the space provided or click Next.

Screenshot 123: Finalizing the Troubleshooter wizard

6. At this stage, the troubleshooter creates a package with the information gathered from the pre-

vious steps. Next, send this package to our support team so they can analyze and troubleshoot

your problem. Click the buttons described below for sending options:

Open Containing Folder - Opens the folder containing the troubleshooter package so that you

can send the package manually via email

Go to GFI Support - Opens the support page of GFI website.

7. Click Finish.

GFI SkyNet

GFI maintains a comprehensive knowledge base repository, which includes answers to the most

common problems. GFI SkyNet always has the most up-to-date listing of technical support questions

and patches. In case that the information in this guide does not solve your problems, next refer to GFI

SkyNet by visiting: http://kb.gfi.com/.

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